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Forest Fire

Make a claim

Filing an insurance claim can be stressful, which is why we've made the process simple and hassle-free.

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You can opt to submit a claim online or talk to one of our friendly consultants over the phone, APBI will be here to help you every step of the way

Claim Process

1

Understand your cover

Your insurance certificate will detail all the optional extras selected, so you can review your cover and find out what’s included. The Product Disclosure Statement (PDS) highlights things such as insured events, claim limits, exclusions, discounts, benefits and information on how our claims process works 

2

Collect the required information

Here are a list of basic information that needs to be provided with your claim. 

  • Details of the incident (this includes what happened, the time/date, and the place it happened)

  • Any photos you have of the damage or loss

  • A police report, if you have one (in cases of theft or malicious damage)

3

Start your claim

Claim online at your convenience

Send us an email and we will call you back 

Chat with a team member

Submit my claim online

Please fill out the claim form

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You can proceed to submit your claim now.

Thank you for submitting your claim. We will reach out to you soon!

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